Emergencies
Life-Threatening Emergencies
📞 Dial 112
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No country or area code needed
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Free of charge across Europe
5 Key Questions to Answer:
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Where? – Exact location (address, floor, landmarks)
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What? – Type of emergency (medical, fire, accident)
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How many? – Number of people affected
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What injuries/symptoms? – Condition and severity
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Who? – Your name & phone number
Stay calm. Speak clearly. Don’t hang up until the dispatcher tells you to.
Poisoning – Where to Get Help
📞 Dial 112, if life-threatening
When to call:
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Accidental ingestion of medicines, household products, or potentially poisonous plants
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The center will advise on immediate actions and whether medical treatment is needed
Poison control centers in Germany are operated by the federal states and provide 24/7 emergency advice for human poisoning cases.
Find your local center:
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Telephone and fax numbers for your local poison control center: Federal Office of Consumer Protection and Food Safety (BVL)
How do I find an out-of-hours pharmacy?
Out-of-hours pharmacies are also open at night-time, on Sundays and holidays.
Find an out-of-hours pharmacy in your area
Mental Health Support
General Support - 24/7, confidential, free of charge, Germany-wide
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Telefonseelsorge (German helpline)
📞: 116 123
Online: E-Mail & Chat Counseling
Language Specific Helplines
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Mutes – Muslim Mental Health Helpline
Provides counseling in Turkish, Arabic, and Urdu
📞 030 – 44 35 09 821 -
Doverija – Russian Mental Health Helpline
Provides counseling in Russian
📞 030 – 440 308 454
All conversations are confidential and callers remain anonymous.
Non-Emergency Medical Assistance
📞 Dial 116 117
For urgent medical issues outside regular practice hours that are not life-threatening, you can call this service provided by the National Association of Statutory Health Insurance Providers (KBV).
Website: https://www.116117.de
Find a Hospital
English-language website - here you can find hospitals throughout Germany
https://www.german-hospital-directory.com/app/search
Find a Doctor
The gesund.bund.de doctor search can be used to find local doctors and filter by specialization, language and the accessibility of the medical practice.
